2TOP is happy to provide refunds when necessary but asks for a few procedures to be followed so all customers and Budtenders/Cashiers will experience a prompt response and a satisfactory resolution.
FOR A 2TOP CARD ….
…WITH A BALANCE INTACT –
If a 2TOP card still has the balance of the requested refund, we provide a refund to the credit card used to load the 2TOP card
…WITH A BALANCE REDEEMED BY SHOP & PRODUCT RETURNS –
If the balance has already been redeemed by a shop, the request amount will be reloaded onto the 2TOP card like a store credit
LOST CARD –
Not a problem, have them contact 2TOP Support ASAP! We will deactivate the lost card and transfer the balance to a new 2TOP card! Better move fast though, once the balance has been redeemed, we are unable to provide a refund or balance transfer.
FRIENDLY REMINDERS FOR SUPPORT EMAILS…
- Please be sure all credit card refunds and 2TOP card reloads for over redemptions are sent in by a manager or authorized personnel
- Please provide a POS and 2TOP receipt for all requests
- Requested refunds back to a credit card will take 5-7 business days to process
- Reloading a 2TOP card should be a 24-48 hour process, but we strive for same day reloads!