2TOP is happy to provide refunds when necessary but asks for a few procedures to be followed so all customers and Budtenders/Cashiers will experience a prompt response and a satisfactory resolution.

FOR A 2TOP CARD ….

…WITH A BALANCE INTACT –

If a 2TOP card still has the balance of the requested refund, we provide a refund to the credit card used to load the 2TOP card

…WITH A BALANCE REDEEMED BY SHOP & PRODUCT RETURNS –

If the balance has already been redeemed by a shop, the request amount will be reloaded onto the 2TOP card like a store credit

LOST CARD –

Not a problem, have them contact 2TOP Support ASAP! We will deactivate the lost card and transfer the balance to a new 2TOP card! Better move fast though, once the balance has been redeemed, we are unable to provide a refund or balance transfer.

 

FRIENDLY REMINDERS FOR SUPPORT EMAILS…

  1. Please be sure all credit card refunds and 2TOP card reloads for over redemptions are sent in by a manager or authorized personnel
  2. Please provide a POS and 2TOP receipt for all requests 
  3. Requested refunds back to a credit card will take 5-7 business days to process 
  4. Reloading a 2TOP card should be a 24-48 hour process, but we strive for same day reloads!